Refund & Return Policy

At Viralkart Kochi, we strive to provide a smooth and trustworthy shopping experience for all our customers. Please read our Refund & Return Policy carefully before placing an order.

Lost in Transit

If an order is confirmed as lost or misplaced by our courier partner during transit, we will provide a refund for the eligible amount after verification with the logistics partner.

Approved refunds will be processed to the original payment method.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To process your claim, a clear and continuous unboxing video is mandatory. The video should clearly show:

1. The sealed package before opening
2. The package being opened
3. The product being removed from the package
4. Any visible damage, defect, or incorrect product

After verification, depending on the case and product availability, we may provide:

1. Replacement of the product, or
2. Refund to the original payment method

If a replacement is approved, we may arrange reverse pickup where applicable.

Claims submitted without a valid unboxing video may not be eligible for replacement or refund.

Cash on Delivery (COD) Advance Payment

For COD orders, a minimum ₹100 advance payment may be collected, depending on the product, to confirm the order and prevent fraudulent or fake orders.

The advance amount is non-refundable if the customer:

1. Refuses to accept the order
2. Is unavailable to receive the order
3. Provides an incorrect or incomplete address
4. Does not accept the order after multiple delivery attempts

Any additional COD charges, if applicable, will be communicated to the customer before order confirmation.

Orders Returned Due to Customer Unavailability

If an order is returned to us because of customer unavailability, unanswered calls, incorrect address, or refusal to accept the delivery, the advance payment may be retained towards shipping and handling costs.

Any refund, where applicable, will be processed after the returned package is received and verified.

Returns Policy

We do not accept returns for change of mind, personal preference, or simply because the customer does not like the product.

Returns or replacements are considered only for:

1. Damaged products
2. Defective products
3. Incorrect products delivered
4. Missing items

All such claims are subject to verification and the required unboxing video.

Refund Method

Approved refunds will be processed to the original payment method.

Refunds are generally initiated within 7–10 business days after approval. The actual time taken for the amount to reflect in your account may depend on your bank or payment provider.

Order Cancellation

Orders can generally be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

For COD orders, the advance payment will be non-refundable where the order has already been processed or dispatched and is subsequently cancelled or refused by the customer.

Contact Us

For any refund, return, replacement, or order-related queries, please contact us:

Viralkart Kochi

📧 Email: [email protected]

📞 Phone/WhatsApp: 8089056448

📍 Kochi, Kerala, India